This page (together with the documents referred to on it) tells you the terms and conditions on which you may use our websites sanaya.app and/or and their sub-domains and the sanayaapp mobile application (Sanaya.app) whether as a visitor or Registered User.
Please read these Terms carefully and make sure that you understand them before you start using Sanaya.app. By using Sanaya.app, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please do not use Sanaya.app. or Application
If you apply to become a Registered User or Certified Seller, you will be asked to click to “Accept” these Terms. If you refuse to do so, you will not be able become a Registered User. Where you have refused to click to “Accept” but continue to use Sanaya.app as a visitor your continued use of Sanaya.app will indicate acceptance of these Terms.
You should print a copy of these Terms for future reference.
1.1 sanaya.ae and the Sanaya.app mobile application are sites/applications operated by SanayaApp Portal as “Sanaya.app” and “Sanaya.app Classifieds” (“we”, “our”, “us”).
1.2 We are registered in UAE and Dubai under company number………
1.3 Our registered office: Office No : 119, Deyaar – Dunia Finance Building, Damascus Street
1.4 Our VAT number is …………..
1.5 We are a Sole establishment limited company in UAE
“Confirmation” means our e-mail confirmation to you that you have become a Registered User or Upgraded User (as the case may be).
“Content” means the data, text, information, adverts, messages, details, screen names, photographs, graphics, software, files, sounds, static and mobile images and all other material on Sanaya.app.
“Items” means all goods or services offered for sale or rent that have been Posted on Sanaya.app.
“Minor” means a person under 18 years of age.
“Post” means display, exhibit, publish, distribute, upload, transmit and/or disclose and the words “Posted” and “Posting” shall be interpreted accordingly.
“Sanaya.app” means all web pages available under the domains sanaya.app.com, sanaya.app.co.uk and their subdomains and all screens on the Sanaya.app mobile application.
“Upgraded User” means a Registered User who has paid to upgrade their user account.
“Registered User” means anyone who has a Sanaya.app account and includes a Upgraded User.
“Services” means all or any services provided by us through Sanaya.app including without limitation our on-line market place.
3.1 Sanaya.app is a venue. Sellers may list Items, buyers may find Items and Registered Users may exchange their reasonably held and legal views and opinions.
3.2 We are not responsible for contracts for the supply of goods, services, Biddings or information formed through Sanaya.app (or as a result of visits made to Sanaya.app) between you and other Sanaya.app users. We are simply a venue.
3.3 Any contract is between the buyer and the seller and is subject to the terms and conditions which are implied by law or which the buyer and seller agree between themselves or both. Sanaya.app is not a party to the contract between the seller and buyer nor is Sanaya.app liable under it.
3.4 We do not provide any warranties or assurances in relation to the Items you purchase (or attempt to purchase) from third party sellers through Sanaya.app, or from companies to whose website we have provided a link on Sanaya.app, and any such warranties and assurances are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. If you would like information about your legal rights you should contact your local trading standards or citizen’s advice bureaux.
4.1 From time to time, we may restrict access to some parts of Sanaya.app or the whole of Sanaya.app to Registered Users or just Upgraded Users.
4.2 When using Sanaya.app, you must comply with the provisions of our acceptable use policy published at https://sanaya.ae/terms/
4.3 You are responsible for making all arrangements necessary for you to have access to sanaya.app. You are also responsible for ensuring that all persons who access Sanaya.app through your internet connection are aware of these Terms and that they comply with them.
5.1 You may create only one membership account per person. You may not assign, transfer or otherwise deal with your membership.
5.2 Your user name must not:
5.3 If in our opinion you breach clause 5.2 we may, without prejudice to our other rights and remedies, require you to change your user name or change it ourselves.
5.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the Terms.
5.5 You are responsible for any use of Sanaya.app or Application under your password and login details. We have no responsibility for such use. If you become aware of any unauthorised use of your password or login details, please contact us immediately at [email protected]
6.1 By becoming a Registered User, you warrant that:
6.2 Your application to become a Registered User constitutes an offer by you to us to enter into a binding contract with us to become a Registered User. We do not have to accept your application. We will act in accordance with the law when deciding whether or not to accept your application.
6.3 A contract, in relation to your use of Sanaya.app as a Registered User, will come into existence and these Terms shall become binding on you in respect of such use and us when you begin to use Sanaya.app as a Registered User.
6.4 English and Arabic is the only languages in which our contract may be concluded.
6.5 We store previous versions of our Terms. To request a particular version of our Terms contact us at [email protected]
7.1 Some Services require payment in full before their use. In such cases the amount payable will be clearly indicated.
7.2 We may change our prices from time to time. In which case you will be notified of this in advance and have the opportunity to decline payment. If you decline payment you will not receive the Services to which such payment relates.
7.3 Prices include Value Added Tax unless otherwise indicated.
7.4 We will not start to provide the paid-for Services (and shall be under no obligation to do so) until we have been paid in advance in accordance with these Terms.
7.5 Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend our performance of the paid-for Services until you have paid the outstanding amounts.
7.6 You are given the opportunity to check your Application and cancel it or amend it prior to its final submission to us. You have agreed that we will begin to provide the Services immediately on our issuing a Confirmation. Please note that once we have issued a Confirmation, provided you with a copy of these Terms in a durable medium and we have begun to provide the Services (i.e. activated your account) you may not cancel or amend our contract and you will lose any cancellation rights which you may have This does not affect your other statutory rights and you may still cancel our contract where you are legally entitled to do so, for example, in accordance with these Terms or because of our breach.
7.7 Following your initial subscription, your Sanaya.app subscription will be automatically renewed in accordance with the upgrade type/offer. You may opt out of the automatic renewal at any time. Payments made by you before your subscription is cancelled will not be eligible for a refund. This does not affect your statutory rights.
7.8 Following your initial subscription to Business or Business Unlimited Membership Listings, certifications and Coming Paid Services, your entire payment will be charged immediately.
7.9 Sanaya.app’s promotional offer of a 90 Day Free Trial period for new Business and Business Unlimited members expired on 01st July 2021.
8.1 You are solely responsible for your Content when using Sanaya.app. We are not responsible, or liable whatsoever, for the content or accuracy of any Content Posted by you or any other user of Sanaya.app.
8.2 You must not use or allow anyone else to use Sanaya.app to Post any Items, Content or other materials that:
You undertake that any Content Posted by you will comply with those standards and you indemnify us for any breach of that undertaking.
8.3 Any Content You Post to Sanaya.app will be considered non-confidential and non-proprietary. By Posting Content you grant to us an irrevocable, worldwide, royalty free and sub-licensable license and right to use, copy, distribute and disclose to third parties any such Post and Content for any purpose.
8.4 Applicable to business unlimited members only: As a business unlimited member you have the opportunity to send import feeds to Sanaya.app.
9.1 We are under no duty to you to monitor or record the activity of any Sanaya.app user.
9.2 Content generated by Registered Users is not moderated.
9.3 We have the right (but not the obligation) to monitor any Posting or Content and we have the right to refuse, reclassify or remove any Post or edit any Content, for example (but without limitation) if:
9.4 Please note that Content includes messages sent via our on-line messaging service. This means that messages are not confidential and are not proprietary. We may view, refuse, reclassify or remove messages even if you have not opened the message.
10.1 We assume no responsibility for the deletion or failure to store, deliver or timely delivery of messages or other Content.
10.2 We may, from time to time and without notice, set limits on the number of messages a Registered User may send, store or receive through the Service and we retain the right to delete any messages about such limits without any liability whatsoever. Any notice provided by us to you in connection with such limits shall not create any obligation to provide future notification.
11.1 You understand that by using Sanaya.app you may receive or be exposed to third party Content which you may find indecent, offensive or objectionable but you use Sanaya.app at your own risk and we are not responsible for such third party content.
11.2 You understand that we cannot verify the identity of users. This means that some users may not be who they say they are.
12.1 In accordance with clause 6.1(b), Minors are not permitted to become Registered Users Sanaya.app without the consent of a parent or guardian.
12.2 Minors may not enter areas of Sanaya.app that are marked as being for persons of 18 years of age and over and it is the responsibility of parents and guardians to ensure that they do not do so.
12.3 Parents and guardians are responsible for supervising Minors when they use Sanaya.app and undertake to us to do so. This is not our responsibility.
12.4 We advise parents and guardians who permit minors to use Sanaya.app that it is important that they communicate with them about their safety online. This is not our responsibility. Minors who are using Sanaya.app should be made aware by you of the potential risks to them and of their obligation to comply with the Terms when using Sanaya.app.
12.5 To find our more about internet safety for Minors please visit: https://u.ae/en/information-and-services/justice-safety-and-the-law/cyber-safety-and-digital-security
14.1 We have the right to disclose your identity (and the relevant Content) to any third party who is claiming that your behaviour or any Content Posted or Item advertised is illegal, breaches these terms, is in violation of intellectual property rights or in some other way infringes that third party’s rights.
14.2 Rights owners who believe that Content has infringed their rights should visit https://sanaya.ae/rights-of-owners
15.1 All Competitions
15.1.1 We reserve the right to amend these Terms without notice from time to time.
15.1.2 These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides
15.1.3. All rights of running competitions reserved to sanaya.app
16.1 We are the owner or the licensee of all intellectual property rights in Sanaya.app and in Content Posted on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
16.2 You may print off one copy, and may download extracts, of any page(s) from Sanaya.app for your personal reference and you may draw the attention of others within your organisation to Content Posted on Sanaya.app.
16.3 You must not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use Content separately from any accompanying text.
16.4 Our status (and that of any identified contributors) as the authors of Content on Sanaya.app must always be acknowledged.
16.5 You must not use any part of the Content on Sanaya.app for commercial purposes without obtaining a licence to do so from us or our licensors.
17.1 You may link to Sanaya.app, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
17.2 Sanaya.app must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy published at https://sanaya.ae/terms/
17.3 If you wish to make any use of material on Sanaya.app other than that set out above, please contact us at [email protected]
18.1 Where Sanaya.app contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
19.1 You must not misuse Sanaya.app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Sanaya.app, the server on which Sanaya.app is stored or any server, computer or database connected to Sanaya.app. You must not attack Sanaya.app via a denial-of-service attack or a distributed denial-of service attack.
19.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act of UAE . We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Sanaya.app will cease immediately.
19.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Sanaya.app or to your downloading of any material posted on it, or on any website linked to it.
20.1 The material displayed on Sanaya.app (including without limitation Content and Posts) is provided without any guarantees, conditions or warranties as to its accuracy.
20.2 Subject to clause 20.3, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
20.3 Nothing in these Terms limits or excludes our liability for death or personal injury arising from our negligence, or our liability for our fraudulent misrepresentation or our misrepresentation as to a fundamental matter nor for any other liability which cannot be excluded or limited under applicable law.
20.4 Without prejudice to the general limits on our liability referred to in clause 20.2 and subject to clause 20.3:
21.1 Commentary and other materials posted on Sanaya.app are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Sanaya.app, or by anyone who may be informed of any of its contents.
22.1 We will not be liable or responsible for any matter arising out or in connection with events outside our reasonable control, including without limitation:
each a (“Force Majeure Event”).
22.2 Our obligations shall be suspended for the period that the Force Majeure Event continues, and we will extent the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.
23.1 Access to Sanaya.app is permitted on a temporary basis. We reserve the right to interrupt, withdraw or amend the Service without notice. For example, if it is necessary or desirable for us to interrupt the Service (for example for routine maintenance) then we may do so without telling you first.
23.2 You agree that we are not liable to you for any loss whether foreseeable or not arising out of or in connection with unavailability or interruption of the Service except that, if you are a Upgraded User and the Service has been unavailable for a continuous period of 30 days your only remedy is to terminate your contract and we will refund the unused portion of your fees.
24.1 You may terminate your registration at any time, for any reason, with immediate effect by contacting us via [email protected] We reserve the right to check the validity of any request to terminate registration.
24.2 We may terminate your registration at any time, for any reason, with immediate effect by contacting you at your last known postal or e-mail address.
24.3 We may terminate your registration without notice if you breach our Terms including with out limitation our Acceptable Use Policy ( https://sanaya.ae/terms/) and guidelines (https://sanaya.ae/listing-guidelines)
25.1 If you terminate your registration for reasons other than our breach, then we will not refund to you any monies.
25.2 If we terminate for reasons other than your breach, then we will within fourteen calendar working days’ refund to you the balance of any monies which you have paid to us (and we have received) which relate to Services to be provided (but not provided) after the date of termination.
26.1 Termination by either party shall have the following effects:
26.2 Termination will not affect either party’s outstanding rights or duties up to the date of termination, including our right to recover from you any money you owe to us.
27.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using Sanaya.app, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
29.1 All notices given by you to us must be given to Sanayaapp portal at [email protected] We may give notice to you at either the e-mail or postal address you provide to us when you register or by posting the information on Sanaya.app. Notice will be deemed received and properly served immediately when posted on Sanaya.app, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
29.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
29.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
29.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
30.1 If we fail, at any time during the term, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
30.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
31.1 These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
31.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
31.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
31.4 Nothing in this clause limits or excludes any liability for our fraud.
32.1 We have the right to revise and amend these terms and conditions from time to time.
33.1 If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
34.1 Nothing is intended to or shall be deemed to establish any partnership of joint venture between us or make either of us an agent or employee of the other.
35.1 A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) as per UAE LAW.
36.1 If any dispute arises out off or in connection with Sanaya.app, we will first attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between us, the mediator will be nominated by CEDR.
37.1 The Honorable courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to Sanaya.app although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any concerns about material which appears on Sanaya.app, please contact us at [email protected]
These terms were last revised 26th April 2022